Desktop Support Specialist

Job Title - Desktop Support/ Helpdesk Support

Location - Aberdeen, Scotland

Experience - 5+ Years

Job Description -

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.

• Experience with MEM (Microsoft Endpoint Manager) and enterprise-level device management.

• Knowledge of ITIL processes and best practices.

• Prior experience in global IT support environments and handling large-scale rollouts.

• Familiarity with security incident management and compliance standards.

Key Competencies

• Technical Expertise: Proficient in end-user computing and troubleshooting across hardware, OS, and applications.

• Problem-Solving: Ability to diagnose and resolve complex technical issues quickly.

• Customer Focus: Strong commitment to delivering high-quality support and ensuring user satisfaction.

• Collaboration: Skilled in working with cross-functional teams and external vendors.

• Adaptability: Comfortable handling urgent requests and dynamic priorities.

• Communication: Clear and professional communication for training, documentation, and stakeholder updates.

• Process Orientation: Attention to detail in ticket management and compliance