Full timeHealthcare

Client Experience Lead

Home InsteadNottingham, England🇬🇧United KingdomPosted 5 May 2026

Why this role stands out

As a Client Experience Lead at Home Instead, you'll play a pivotal role in delivering exceptional, person-centered care, offering significant opportunities for professional growth within a reputable healthcare provider. This position is ideal for a compassionate individual with care sector experience and strong coordination skills who thrives on building meaningful relationships and ensuring client satisfaction. Embrace the chance to make a real difference and advance your career in a supportive environment.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationNottingham, England, United Kingdom

Posted5 months ago

Job description

Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.

As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.