IT Technician, Harrogate

Job Title: IT Technician Salary: Commencing at 27,632 with progression to 29,255 per annumClosing Date: About the Role

Luminate Education Group is looking for an IT Technician based at our Harrogate College Campus . The ITSS (Information Technology Shared Services) department at the Group provides centralised IT support and technology services across the groups colleges and education providers.

Harrogate College is located at Hornbeam Park with good transport links, including nearby train services, regular bus routes, and easy road access via the A61 and A1(M).

What You Will Do

• Install, configure, test, maintain, and repair IT/AV hardware, operating systems, and software for desktops, laptops, mobile devices, telephony, and classroom technologies.
• Provide customer-focused technical support in line with departmental service standards.
• Deliver diagnostics, troubleshooting, and repair services for IT hardware and multimedia/assistive technologies.
• Support and maintain classroom technologies including projectors, TVs, interactive whiteboards, audio systems, and assistive equipment.
• Perform regular maintenance to ensure all IT and AV equipment operates to a high standard.
• Liaise with third-party suppliers to ensure timely hardware repairs and service delivery.

About You

• Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
• Proven ability to deliver exceptional customer-focused IT/AV support services with high levels of customer satisfaction.
• Strong knowledge and technical support experience across operating systems including Microsoft Windows, Apple macOS/iOS, Google ChromeOS and supporting software applications including Microsoft Office, Google Workspace, Adobe Creative Cloud, antivirus software, internet browsers, streaming platforms, and cloud services.
• Experience installing, configuring, and supporting multimedia and assistive technology applications such as TextHelp Read & Write and Dragon NaturallySpeaking.
• Skilled in installation, configuration, maintenance, and troubleshooting of IT hardware including PCs, laptops, mobile devices, VoIP telephones, mobile phones, and printers.

Benefits

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers Pension Scheme
Local Government Pension Scheme
Peoples Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us Harrogate College has excellent facilities and provides a professional and friendly environment. We pride ourselves on working closely with employers, the local community and other stakeholders to provide curriculum and support that meets the needs of our students. We are working towards becoming a recognised centre of green excellence which is supported through our sustainability pledge to become a net zero college by 2035.We have recently been awarded 16m of government funding to transform our campus. The energy-efficient new building will include a workshop unit that provides large scale facilities aligned to industry needs including advanced manufacturing, low carbon construction, retrofit, sustainable energy and bioeconomy, health science and hospitality. This will complement the colleges existing tech centre which is home to its motor vehicle, electrical, joinery and welding workshops.Choosing to work for Harrogate College means that you will be part of a nurturing, inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to Harrogate College.SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSION We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. Its not just about having the representation but also providing the people we recruit with opportunities and valuing everyones contributions and perspectives.RECRUITMENT AGENCIES We kindly request that recruitment agencies do not forward anyunsolicited CVsin relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.

• We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
• We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.