MES Analyst

 Key Responsibilities:

Supporting the client by ensuring optimal performance and continued support of the Manufacturing Execution System software. This includes regular monitoring of systems operations, troubleshooting, and identification of problems and their resolution or escalation to ensure interconnected software systems are working as designed, ensuring operational efficiency, compliance assurance, and enabling Data Driven decision making)

Provide support for Systems Maintenance and Optimization

Monitoring, analyzing and troubleshooting software performance

Adherence to Service Level Agreement requirements

Ensuring compliance with system requirements

Provide support and collaboration

Identifying solutions to streamline manufacturing process issues

Collaborating with production teams to ensure seamless integration of and ongoing support applications

Providing testing, debugging support, and reporting

User support and training

Providing training and support to end-users as may be required

Addressing user queries, reporting and issue resolution tickets

Escalate issues to next level support as needed.

Identifying areas for Process Improvement

Qualifications:

ITAR compliance experience

5 years - expertise with MES software (Aprios preferred, other expertise, such as Rockwell, Siemens Opcenter, Proficy Smart Factory, is acceptable)

3 years - Troubleshooting and customer support experience

Ability to travel periodically to client sites within the US, if required

Ability to remain calm under pressure