Installation Coordinator

About the Role

As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

This is a fast-paced role with plenty of moving pieces. We’re looking for someone who can stay organized, communicate clearly, and respond quickly when schedules shift or issues arise. The right person enjoys solving problems, keeping others informed, and bringing order to a busy operation.

Job Type: Full-Time; In-Person
Compensation: $23-$25 per hour
Schedule: Monday–Friday, 7:30 a.m.–4:00 p.m., with one Saturday shift required per month
Location: Arlington, TX

What You’ll Do

• Coordinate installation schedules, customer appointments, and contractor timelines 
• Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner
• Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues
• Maintain accurate and up-to-date project notes, customer records, and installation details
• Build strong relationships with contractors and customers to help deliver a seamless installation experience
• Provide cross-functional support to internal teams when needed
• Deliver exceptional customer service throughout every stage of the project

What You’ll Bring

• High school diploma or GED required 
• 3+ years of customer service or customer support experience
• Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams
• Excellent organizational and multitasking abilities in a fast-paced environment
• Strong problem-solving skills and the ability to adapt quickly when issues arise
• Ability to manage multiple projects while maintaining accurate records and attention to detail
• Experience with scheduling, inventory management, or project tracking software preferred
• A team-oriented mindset with a commitment to delivering exceptional customer service
• Proficiency with Microsoft Office and other computer-based systems

Why People Love Working Here

• Build Something Great: Join a growing company where your work is visible, your ideas matter, and you can make a meaningful impact on what we build next.
• Our Values: We’re Problem Solvers, Likable, Ambitious, and Caring — values that shape how we work, lead, and support one another.
• An Award-Winning Workplace: We’re proud to be recognized as a Top Workplace, reflecting the culture, collaboration, and people behind our continued growth.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)