Core Architect/ Observability Architect or Senior Solutions Architect

POSITION: Core Architect/ Observability Architect or Senior Solutions Architect

LOCATION: Copper, Texas

DURATION: Long-Term

CONTRACT: W2/1099

JOB DESCRIPTION

Role Summary

As a Core Architect (also known as an Observability Architect or Senior Solutions Architect), you will be the primary technical owner for a portfolio of Grafana Labs' most important enterprise customers. Your mission is to help customers design, implement, and scale observability solutions, guiding their journey to maturity with expert-level guidance on the Grafana platform.

Key responsibilities

• Technical partnership and guidance: Act as a trusted technical advisor, building strong, long-term relationships with engineers, SREs, and architects at key customer accounts.
• Solution architecture: Lead the technical discovery process and architect solutions that include Grafana, Prometheus, Loki, Mimir, Tempo, and other related technologies.
• Implementation and onboarding: Guide the implementation and onboarding of complex observability solutions, ensuring they are deeply embedded into the customer's mission-critical systems.
• Best practices and strategies: Advise clients on best practices for observability, helping them optimize their solutions for cost, scalability, and performance.
• Customer advocacy: Act as the "voice of the customer" internally at Grafana Labs, advocating for their needs and influencing the product roadmap based on direct customer feedback.
• Training and enablement: Conduct training sessions and workshops for customer teams to accelerate their adoption of Grafana technologies.
• Troubleshooting and support: Provide expert-level troubleshooting and perform root cause analysis (RCA) to assist with customer issues.
• Strategic planning: Collaborate with clients to develop and execute technical roadmaps that align with their business goals.

Required Skills And Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience: Typically 5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, or Consulting Engineer.
• Observability expertise: Deep knowledge of observability practices covering metrics, logs, and traces, with a strong preference for candidates experienced with the Grafana stack (Prometheus, Loki, Tempo).
• Kubernetes proficiency: Hands-on experience with deploying and operating Kubernetes.
• Cloud environments: Experience working with at least one major cloud provider (AWS, Google Cloud Platform, or Azure).
• Communication: Outstanding written and oral communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Problem-solving: Excellent analytical and problem-solving skills with a creative approach to tackling technical challenges.

Bonus Qualifications

• Experience with open-source technologies.
• Familiarity with container orchestration tools like Helm or Tanka.
• Experience in a remote-first, globally distributed team.