Community Engagement Officer

Community Engagement Officer

Location: Old Oak Common, West London

Competitive Salary + Benefits

Permanent, Full Time

We are seeking an experienced Community Engagement Officer to join a major infrastructure project based at Old Oak Common, West London.

This is a fantastic opportunity for a community-focused professional who is passionate about building positive relationships with local residents, businesses, stakeholders, and community groups. You will play a key role in ensuring local communities are informed, engaged, and supported throughout construction activities.

Previous Resident Liaison experience within construction, civil engineering, infrastructure, utilities, rail, housing, or regeneration projects is essential.

Key Responsibilities

• Act as the primary point of contact for residents, businesses, and community stakeholders.
• Build and maintain positive relationships with local communities impacted by project activities.
• Manage and respond to enquiries and complaints professionally, sensitively, and within agreed timescales.
• Coordinate and deliver community engagement initiatives, public exhibitions, stakeholder meetings, and consultation events.
• Prepare and distribute communications including newsletters, notifications, presentations, and community updates.
• Attend project meetings to understand upcoming works and communicate potential impacts to residents and stakeholders.
• Maintain accurate records of enquiries, complaints, stakeholder engagement activity, and community feedback.
• Work closely with operational teams to minimise disruption and ensure community concerns are addressed.
• Support community investment, social value, and corporate responsibility initiatives.
• Deliver stakeholder engagement strategies and community liaison plans.
• Produce reports, engagement summaries, and feedback analysis for senior management.

Essential Requirements

• Experience managing resident and stakeholder relationships within a construction, infrastructure, rail, utilities, housing, or regeneration environment
• Strong experience handling complaints, enquiries, and sensitive community issues
• Excellent communication skills, both written and verbal
• Confident presenting information to residents, businesses, and stakeholder groups
• Ability to simplify technical or construction-related information into clear and engaging communications
• Strong organisational skills and ability to manage multiple priorities
• Proficiency in Microsoft Office 365
• Full right to work in the UK

What's On Offer?

• Opportunity to work on one of the UK's most significant infrastructure projects
• Competitive salary and benefits package
• Career development and progression opportunities
• Collaborative and supportive working environment
• Chance to make a genuine impact within local communities