IT Support/ Bilingual

Join a technology organization building specialized solutions that make digital information and everyday technology more accessible.
This is an opportunity to combine hands-on technical troubleshooting with meaningful customer impact, supporting users and partners who rely on assistive and accessibility-focused technology in their daily lives. You'll become a trusted technical resource, taking ownership of cases from initial diagnosis through resolution while working across hardware, software, connectivity, and product functionality.
The role offers exposure to technologies in the same space as screen readers, braille displays, OCR solutions, accessible mobile devices, and adaptive computing tools. It's a strong fit for someone who enjoys solving technical problems, communicating with customers, and seeing the direct impact of their work.
Required Skills & Experience

• Bilingual French and English communication skills, with the ability to confidently provide technical support and explain troubleshooting steps to customers and partners in both languages.
• Hands-on technical support experience across software, hardware, peripherals, connectivity, configuration, and product functionality, with a strong ownership mindset from initial investigation through resolution.
• Experience with accessibility or assistive technology, or exposure to comparable tooling such as screen readers, braille interfaces, OCR technology, adaptive devices, or accessible computing solutions.

Desired Skills & Experience.

• Experience working with CRM, ticketing, or customer support platforms to maintain detailed technical histories and provide customers with timely, proactive updates.

Daily Responsibilities

• Hands-On Engineering: 75%
• Team Collaboration & Cross-Functional Work: 25%

You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Current Vacancy: Yes
Use of AI in Hiring: No
Applicants must be currently authorized to work in Canada on a full-time basis now and in the future.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
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