Call Center Representative (2nd Shift)

Viewer Experience Advocate
Workplace Type: On-site the first 90 days then Remote**
Must be local within 30 miles of San Antonio, TX 78229
Pay: $17.75/hr
Start Date: August 31st, 2026 - will interview next week***
About the Role
We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience.
This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high-volume environment.
This position is 100% onsite for the first 90 days. After conversion, employees may be eligible for remote work based on performance and meeting home-office technical requirements.

Responsibilities

• Assist viewers via phone and chat with:
  • Account and billing questions
  • Basic troubleshooting and streaming issues
  • Content inquiries
  • Navigation of apps and websites
• Recommend appropriate streaming products during each interaction
• Navigate multiple systems and tools
• Document all viewer interactions accurately
• Maintain high productivity in a fast-paced environment (50-70 contacts per day)
• Adapt to changing priorities and product updates
• Perform additional duties as assigned

Required Qualifications

• At least 1 year of customer service experience
• Preference for call center experience
• Must pass a Call Center Telephone Skills assessment

• Training Schedule (Onsite Only):
• Classroom Training: 2 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT
• Nesting/OJT: Approximately 12 to 15 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT
• Permanent shifts generally fall between 12pm-9pm
• Must work weekends and holidays due to the on-demand nature of streaming services
• Attendance is critical - no schedule changes or planned PTO during the contract period

#westpriority26
Job Type & Location
This is a Contract position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $17.75 - $17.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Jul 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.