Human Resources Generalist

Job Description
Job Description
POSITION OVERVIEW
As our HR Generalist, you’ll be the engine behind the day-to-day employee experience in a fast-moving, 24/7 environment. You’ll support field EMS crews, dispatch, fleet, and administrative teams by keeping the employee lifecycle running smoothly — from hire to payroll to promotion and beyond. In this hands-on role, you’ll handle the real stuff — employee relations, payroll, benefits, administrative, and recruiting support — while also helping us modernize how HR provides support across the organization. If you like variety, ownership, and seeing the impact of your work every day — this role is for you.

Job Title

HR Generalist
Location:
Rochester, NY 14606
Employment Type:
Full-Time, Non-Exempt Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events
Salary Range:
$25.00/hr - $29.00/hr
What You’ll Actually Do:
Payroll & Core HR Operations
Run and process payroll for a multi-shift, hourly workforce. Audit timecards, resolve discrepancies, and ensure accurate and timely wage payments. Maintain compliance with wage and hour regulations.

Process employee status changes including promotions, transfers, pay adjustments, and terminations. Manage HRIS data entry and ensure accuracy across systems. Maintain personnel files and employment documentation. Generate routine HR and payroll reports for leadership. Recruiting & Workforce Support
Assist with recruiting efforts for EMTs, paramedics, dispatchers, fleet, and corporate roles. Screen candidates, coordinate interviews, and prepare offer documentation. Support workforce planning needs in partnership with operations.

Track hiring metrics and identify opportunities to improve time-to-fill. Onboarding & Employee Experience
Assist with new hire orientations that connect employees to our mission, expectations, and culture. Coordinate pre-employment processes including background checks and new hire paperwork. Ensure employees are properly set up in payroll, benefits, and HR systems. Support onboarding check-ins and early retention efforts. Assist with employee engagement initiatives and recognition programs.

Employee Relations & Performance Support
Serve as a first point of contact for employee questions and concerns. Support investigations and documentation of workplace issues. Coach supervisors on performance management basics and policy application. Assist with corrective action documentation and performance improvement plans. Track trends in employee relations matters and escalate as appropriate. Benefits & Leave Administration
Administer benefits enrollments, life events, and employee updates. Support open enrollment and employee benefits education.

Assist with leave of absence administration, including FMLA and other statutory leaves. Respond to employee questions regarding coverage, deductions, eligibility, and leave processes. Compliance, Policy & Process Improvement
Ensure compliance with federal, state, and local employment laws. Support policy updates and handbook revisions. Assist with audit preparation and regulatory reporting. Track and report on turnover, retention, absenteeism, and workforce trends. Identify inefficiencies in HR processes and recommend improvements.

Support implementation of new HR tools and systems as part of our department transformation. Other Duties as Assigned
What You Bring:
Bachelor’s degree in business administration, Human Resources Management, or related field with 2+years experience in a Generalist role. Ability to run payroll and supporting hourly or shift-based employees. Working knowledge of benefits and leave administration. Strong attention to detail and ability to manage multiple priorities. Comfort handling sensitive information with discretion. Ability to build relationships with frontline and leadership teams.

Strong organizational and problem-solving skills. Healthcare, emergency services, logistics, or 24/7 operational experience is a plus. HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certifications while growing with us.

Why This Role Is Different

You’ll get hands-on experience across the full employee lifecycle.
You’ll help strengthen and modernize HR processes.
You’ll work in a mission-driven organization that literally saves lives.
You’ll build a strong operational foundation with room to grow into Senior HR Generalist or HRBP roles.
If you’re detail-oriented, people-focused, and ready to grow your HR career in a mission-driven organization, we’d love to meet you.
Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.