Insurance and Finance Clerk

Location - This role is in-person. Work primarily takes place at North Campus Edmonton.

Reporting to the Lead, Clinical Finance Services, the Insurance and Finance Clerk is responsible for providing accurate, timely, and proactive service to the finance department at the Mike Petryk School of Dentistry. Duties include day-to-day financial transaction processing, reporting, file maintenance, and managing clinical accounts receivable, including entering incoming insurance payments, contacting appropriate parties to collect outstanding balances as well as providing financial/insurance support as needed.

• Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.
• Processes cheque, debit, and credit card payments and completes daily deposits
• Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
• Processes CDAnet and paper claim submissions
• Enters adjustments for no cost treatment
• Contacts patients and insurance companies to ensure prompt payments of aged balance when required
• Answers inquiries from both patients and insurance companies regarding dental treatment
• Provides financial/insurance support to the Clinical Admin Clerks and patients
• Coordinates and receives documents and enters transaction notes(explanation of benefits, pre-authorizations, correspondence, etc.), and files/scans into patients’ electronic charts in axiUm database as per protocol
• Ensures proper allocation of payments is entered into axiUm and Viewpoint in conjunction with the appropriate treatment and funding source
• Ensures account receivables are up to date; sending statements, contacting patients for payments, following up with insurance companies for outstanding balances owed
• Set up of Insurance companies: in axiUm, with EFT documentation, CDAnet submission, and log in
• Provides backup for Clinical Admin Clerks as required

• Post-secondary certificate in a related field required
• 1-2 years of Dental office experience required
• Experience using an electronic health record software is required
• Experience with Point of Sale (POS) devices, processing payments and completing deposits
• Ability to critically analyze all aspects of the patient record and identify any required changes

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.