Team Leader

We’re expanding our team, and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do.

On a day-to-day basis, you’ll:

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
• Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support
• Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
• To hit financial targets, ensuring the team are sticking to the budget lines
• Carrying out team audits to ensure the team are paying close attention to detail
• To empower the team with knowledge of the products and policies
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About you

At Gallagher we pride ourselves in providing excellent training programmes and support, however, some experience as a team leader or working within the insurance sector will be required for this position. We still encourage you to apply even if you don’t have all of the below;

• Evident skills and experience within Commercial Broking
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s

• Can display a sales driven and motivational attitude
• An approachable and open-minded management style
• Excellent communication skills and the genuine ability to listen, coach, mentor and support team members
• Strong skills within utilising company data
• Proven experience in coaching and supporting a team of individuals within the commercial insurance industry.
• We are also keen to see submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a leadership role.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)