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Data Center Support Server Hardware

Idexcel Inc.Denton, TX🇺🇸United States

Why this role stands out

This on-site AI Datacenter Support role offers a fantastic opportunity to gain hands-on experience with cutting-edge AI infrastructure, perfect for a meticulous and technically adept individual with 3-5 years of server hardware experience. You'll be instrumental in maintaining critical systems, developing your troubleshooting and hardware skills within a dynamic tech environment. Apply now to contribute to vital data center operations and explore potential long-term career growth.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationDenton, TX, United States
AssemblyLinux

Job description

Position: On-Site Service Engineer AI Data Center
Work location: Denton, TX
Duration: 02+ Months

Extension: Yes Contract to Hire: Possible

This is a long-term-oriented opportunity, with the potential for continued extensions and possible conversion to a permanent position based on performance, business needs, and project requirements. While the initial engagement is 3+ months, the intent is to build a stable, ongoing working relationship.

Schedule:** Monday Friday, 8:00 AM 5:00 PM (with occasional shift flexibility and on-call support)
Travel: No

Position Overview
We are seeking an experienced **On-Site Service Engineer** to support enterprise data center and server environments, including next-generation AI infrastructure platforms. This role requires hands-on experience with server hardware, troubleshooting, maintenance, and customer-facing technical support. AI platform experience is not required; strong data center and server hardware fundamentals are the key requirements.


**Dell PowerEdge experience is highly preferred.**

Responsibilities
* Provide on-site support for enterprise server and data center environments.
* Perform server hardware installation, maintenance, troubleshooting, and repairs.
* Execute server builds, replacements, swaps, and component upgrades.
* Replace and troubleshoot hardware components including:
* CPUs
* Memory
* Power supplies
* GPUs
* Other server components
* Perform firmware updates and hardware diagnostics.
* Troubleshoot issues involving hardware, firmware, and operating systems.
* Support reactive break/fix incidents and preventative maintenance activities.
* Follow technical procedures and provided action plans.
* Document all work performed accurately and in a timely manner.
* Collaborate with technical teams and customers to resolve issues.
* Participate in on-call support rotations when required.

Required Qualifications
* 3 5+ years of experience in data center, field service, or enterprise server support.
* Hands-on experience with server hardware troubleshooting and repair.
* Experience with server deployments, replacements, and component-level repairs.
* Knowledge of Linux or similar operating systems.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and documentation abilities.
* Ability to work independently in a customer-facing environment.
* Ability to lift up to 50 lbs.
* Willingness to support flexible schedules and on-call requirements.

Preferred Qualifications
* Dell PowerEdge server experience.
* Experience supporting enterprise data center environments.
* Experience with GPU-based systems.
* Experience with AI infrastructure platforms.
* Experience with water/liquid-cooled servers.
* Hardware build experience, including PC/server assembly.
* OEM certifications or security clearance experience.


## Ideal Candidate Profile
The ideal candidate is a hands-on technical professional with strong server hardware experience, excellent troubleshooting skills, and the ability to support critical data center operations in a fast-paced environment.

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