Program Manager

About the Role

Manage data safety operations to ensure organisational and customer data is secure.

Oversee program governance across projects within the Data Safety portfolio, lead an operational team providing L1 governance and support across the cyber vulnerability remediation function, and manage and govern data masking services.

Key Responsibilities

• Align delivery plans with strategic objectives by engaging with Data Safety project teams and cyber security teams.
• Chair monthly program steering committee meetings and provide updates at operational cyber governance committees.
• Own and deliver data safety operations, cyber vulnerability remediation planning and data masking services.
• Shape and scope stakeholder requirements, drive continuous service improvement, build stakeholder relationships and oversee service quality.
• Oversee third-party service delivery and performance in line with contractual obligations.
• Lead the Data Protection Services team, support individual development and growth, and maintain talent development and succession plans for key roles.
• Govern and oversee Data Safety Operations stream activities.
• Develop and operate application control, cyber vulnerability remediation and data masking services while leading the team responsible for their support.
• Ensure compliance with relevant policies, frameworks, and legal and regulatory requirements, while actively managing risks and controls.
• Support team safety and wellbeing, foster inclusion and promote a collaborative and agile team culture.

Key Skills and Experience

• 10-15 years of experience in technology delivery and operations, including infrastructure, service management and/or cyber security skills and certifications.
• 5+ years of experience leading successful technology teams.
• Strong leadership, commercial acumen and stakeholder management skills.
• Ability to shape strategies into delivery plans, manage complex projects and respond to change.
• Experience building operational capabilities, optimising team performance and driving continuous improvement through agile ways of working.
• Experience fostering customer-centric environments, building partnerships and achieving shared goals.
• Experience identifying and managing risks through effective controls.