W2 Junior Project Operations Manager local to Bayarea

Essential Job Duties

Launch Logistics & Software Coordination

• Drive the execution of field software updates by tracking deployment progress across internal dashboards, investigating failed packages, and partnering with Product Support for remediation.

• Monitor system readiness to deploy new software by tracking pre-requisite configurations, verifying correct Operating System versions, and remediating systems with known software or hardware bugs.

• Define and maintain feature enablement to support new country launches and evolving regulatory requirements.

• Manage Configuration Management settings by gathering regional requirements, setting deployment rules, and compiling default values for new software updates.

• Coordinate reviews of software features requiring Legal, Privacy, or Compliance assessment, facilitating the inclusion of approved requirements into software releases.

• Act as the pulse of launch readiness by identifying systems at risk and compiling lists for hardware updates or field configuration fixes.

Sustaining & Commercial Operations

• Coordinate operational readiness for the Reconditioned Program, partnering with Manufacturing, Logistics, and Commercial Operations to enable system shipments, quoting, and new commercial offerings.

• Serve as a cross-functional liaison for third-party partnerships, coordinating communication on software compatibility, integration projects, and product quality issues.

• Investigate and coordinate rapid responses to field escalations, customer inquiries, and product complaints related to system performance and cosmetic conditions.

• Collaborate with international teams to support domestic and international software releases and market-specific configurations.

• Maintain and approve critical customer-facing materials, including field readiness guides, commercial training documentation, and in-service materials.

• Support post-market sustaining initiatives and projects, including end-of-life (EOL) component transitions and CAPA-driven updates.

Required Education and Training

• Bachelor’s degree in business, engineering, operations, healthcare technology, or a related field.

• 2+ years of experience in project management, product operations, software release coordination, or a related operational role. Open to motivated professionals across experience levels who thrive in hands-on, tactical execution.

• Demonstrated ability to manage complex tracking spreadsheets, operational dashboards, and detailed datasets to monitor launch progress and drive accountability.

• Proven cross-functional collaboration skills, with a track record of driving alignment and clear communication across engineering, product support, regulatory, and commercial teams.