Services Support Officer Full-time Temporary with a Possibility of Permanency

Services Support Officer
Full-time Temporary with a Possibility of Permanency

Details: The Services Support Officer role supports the delivery of efficient Court and Tribunal processes by providing onsite support to the Judiciary, ACAT Members and other staff in coordinating ICT equipment asset management, troubleshooting, and escalation of requests with partner service providers such as the PPP arrangements or Digital Canberra helpdesk services.

The position will also lead the training and support of technology use and integration in the Court and Tribunal settings in conjunction with the private provider to ensure the effective uptake and utilisation of new technology and its integration with existing procedures.

As such, the person needs to be customer oriented and focused, with strong coordination and liaison skills and be familiar with communications and technologies that are deployed within the courts and tribunal. The role will need to develop strong relationships with partnered service providers and display a 'can do' attitude, whilst also helping staff access appropriate service support via the correct channels. Experience with developing and implementing training programs will be highly regarded.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Driver's licence C is essential.
• Experience or qualifications in training or process development is highly desirable.
• This position requires on-site work across the three Australian Capital Territory Courts and Tribunal (ACTCT) locations. Flexible working arrangements are not available due to the operational nature of the role.

Notes: This is a temporary position available from 11 September 2026 until 11 March 2027 with the possibility of permanency.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available from 11 September 2026 until 11 March 2027 with the possibility of permanency.