Why This Role Stands Out
This hybrid role offers a fantastic opportunity to gain hands-on experience with enterprise-level ITSM tools like ServiceNow and PagerDuty, setting you up for significant career growth in IT Service Management. If you have a degree in IT or a related field and a passion for problem-solving and continuous improvement, you'll thrive in this collaborative environment. Apply today to join a reputable company and build your skills in a dynamic team!
Quick Overview
Job Description
Graduate ITSM Analyst | London (Hybrid)
We're looking for a Graduate ITSM Analyst to support and enhance our IT Service Management tooling landscape.
The Role:
You'll provide hands-on support for ServiceNow, PagerDuty and reporting solutions, maintaining platform administration, workflows, dashboards, and system integrations. You'll work with Service Management, Operations, Infrastructure, Security and Development teams to drive continuous improvement.
What You'll Do:
- Administer and configure ServiceNow (Incident, Change, Problem, Request, CMDB modules)
- Support PagerDuty services, schedules, and escalation policies
- Build operational dashboards and KPI reporting (Power BI, ServiceNow, Excel)
- Assist with workflow automation and system integrations
- Perform data analysis and identify service improvement opportunities
Who You Are:
- Degree in IT/Computer Science/Data Analytics or equivalent experience
- 1 year experience minimum working within ITSM tooling and ServiceNow
- Strong analytical and problem-solving skills
- ITIL Foundation certification desirable
- Experience with enterprise applications and reporting tools
- Collaborative team player with excellent communication skills
What We Offer:
A strong progression Pathway into ITSM Platform Engineer or Service Management Analyst roles, with exposure to enterprise platforms including ServiceNow, PagerDuty and Power BI.
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