Account Resolution Representative

Account Resolution Representative | Lisle, IL, United States | Hybrid

We're hiring on behalf of one of America's largest healthcare educators, dedicated to expanding access to healthcare careers and addressing workforce shortages through personalized, tech-enabled education. This organization fosters a culture where exceptional work and making a meaningful difference are integrated, providing colleagues with opportunities for skill development, career growth, and tangible impact. The company values ingenuity and collaboration, operating on a hybrid schedule to enhance innovation and teamwork.

The Role

• Manage a portfolio of assigned student accounts, ensuring payment receipt through research, data validation, and inter-departmental collaboration.
• Collect payments on outstanding receivable balances via outbound/inbound calls, emails, and case management.
• Negotiate mutually acceptable payment plans with students in accordance with established policies.
• Accountable for reducing delinquency and minimizing bad debt for all assigned accounts, meeting department goals and activity metrics.
• Serve as the primary point of contact for escalated student issues, resolving accounts through thorough research and effective solutions.
• Ensure strict compliance with SOX controls, quality assurance, regulations, and internal policies and procedures.

What You'll Need

• High School Diploma required; some college education preferred.
• Minimum of 1 year of experience in consumer collections is essential.
• Proficient knowledge of collections regulations, laws, and associated processing procedures.
• Excellent customer service, organizational, critical thinking, communication, and time management skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in Microsoft Office suite, student account systems, and internet applications.

What's On Offer

• Competitive hourly pay range: $17.00 - $23.00.
• Comprehensive benefits package including health, dental, vision, life, and disability insurance.
• Generous 401k retirement program with a 6% employer match.
• 15 days of paid vacation annually, plus 12 paid holidays and 2 floating holidays.

Apply via Haystack today!