MS Dynamics 365

Responsibilities:

·        Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.

·        Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

·        Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.

·        Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

·        Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

·        Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.

·        Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.

·        Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

·        Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

·        Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

·        Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

·        Contribute to improving our processes and policies within the Business Enablement Services program.

·        Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)

·        Other duties as assigned.

Professional Experience:

·        Strong organizational and interpersonal skills.

·        Logical, clear and concise written and verbal communication skills.

·        Ability to work seamlessly within a team as well as manage individual tasks.

·        Ability to react quickly to a fast paced, rapidly changing environment.

·        Rely on experience and judgment to plan and accomplish goals.

·        Independently perform a variety of complicated tasks.

·        Work with a team of Developers and System Engineers.

·        Communicate clearly and effectively, both speaking and in writing.

·        Review & refine existing processes to better align with agency/group priorities.

·        Review the existing procedures and propose, execute, and/or direct necessary changes.

·        Participate in on-call duties as necessary.

·        Be able to work–from-home and still provide expected level of support.

Be available to support after hours work as needed.