Call Center Representative in Brooklyn, NY

Here is the complete job details, please let me know if you are interested for this role.

Please reopen and share new candidates for Customer Service Representative position please. 

Hours at M-F 8-4:30 however must be flexible in changing hours as we’re looking to extend hours which will include adding Saturday in our rotation in the upcoming months.

What You’ll Do
• Serve as a primary point of contact for customers via phone and email
• Deliver polished, professional written and verbal communication
• Draft clear, concise, and solution-focused email correspondence
• Accurately document customer interactions in ServiceNow
• Navigate multiple systems efficiently while maintaining attention to detail
• Work independently while contributing positively to a small group dynamic
• Collaborate effectively with team members to ensure consistent service standards

Requesting:
✔ Call center experience
✔ Exceptional customer service skills
✔ Strong written communication and professional email drafting ability
✔ Excellent verbal communication skills
✔ Ability to work effectively within a small team environment
✔ Strong typing skills
✔ Microsoft Office proficiency
✔ ServiceNow experience (preferred)
✔ Technically savvy and quick to learn new systems
✔ Ability to multitask in a fast-paced environment
✔ Dependable, adaptable, quick learner and self-motivated

Schedule & Flexibility
• Monday–Friday: 8:00 AM – 4:30 PM
• Flexibility required as business hours expand
• Future rotation may include:
◦ Saturdays (8:00 AM – 4:30 PM), or
◦ Alternative shifts (11:00 AM – 7:00 PM or 12:00 PM – 8:00 PM)
• Extended or weekend scheduling begins after training and demonstrated independence