Tech PM

Technical Project Manager – Infrastructure

Location: Hybrid, Cincinnati, OH

Experience: 8+ years preferred

Position Summary

Seeking a Technical Project Manager to support an enterprise Infrastructure team. This role will lead large-scale infrastructure initiatives, improve the team's delivery process in Jira, and manage the transition from an existing ITSM platform to Jira Service Management (JSM). The ideal candidate combines strong technical project management experience with hands-on Jira/JSM expertise, Agile delivery experience, and a solid understanding of IT infrastructure.

Top Skills

1. Jira & Jira Service Management (JSM)
2. Hands-on experience configuring Jira workflows, boards, filters, dashboards, automation, queues, SLAs, and request types. Experience leading an ITSM-to-JSM migration is especially important.
3. Technical Project Management / Infrastructure
4. 8+ years of project management experience with the ability to lead complex infrastructure projects involving data centers, servers, AWS, and Azure while managing scope, timelines, resources, risks, and dependencies.
5. Agile, Scrumban & ITSM Processes
6. Strong understanding of Scrum, Kanban/Scrumban, ITIL, sprint planning, intake/triage, Ready/Done definitions, KPIs, and SLA management.

Key Responsibilities

• Lead large-scale IT infrastructure projects from planning through implementation and post-launch support.
• Own and improve the team's Jira-based delivery process, including two-week sprints, intake, triage, sprint meetings, dashboards, and automation.
• Lead the migration from the current ITSM platform to Jira Service Management, including workflows, request types, queues, SLAs, knowledge management, training, and cutover.
• Develop project plans, RACI charts, resource plans, action plans, SOWs, and executive status reporting.
• Manage project risks, dependencies, roadblocks, and mitigation plans.
• Coordinate across technology, operations, business stakeholders, and executive leadership.
• Track KPIs including throughput, SLA attainment, project delivery, and operational efficiency.
• Document processes and data flows using Confluence.
• Lead organizational change and adoption of new processes and technologies.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• PMP, PMI-ACP, CSM, ITIL 4, or Atlassian certification.
• AWS or Azure cloud migration experience.
• Experience in a SOX-regulated or audited IT environment.
• Excellent stakeholder management, communication, presentation, and change management skills.

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