ServiceNow Platform Specialist

Alimentiv is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases. GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development.
We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people. With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there.

If you want to do meaningful work, build something real, and invest back in research that changes lives — we want to meet you!

Job Overview

Alimentiv is seeking a ServiceNow Platform Specialist to support the administration, configuration, development, and continuous improvement of our ServiceNow platform. This role will be responsible for maintaining and enhancing existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations.

Working closely with the ServiceNow Platform Owner, business stakeholders, project teams, and external partners, the successful candidate will help deliver scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization.

Key Responsibilities

• Administer and maintain the ServiceNow platform, including user and group management, system configuration, performance monitoring, and troubleshooting.

• Manage platform upgrades, patches, and configuration changes to ensure system stability, security, and reliability.

• Configure and develop ServiceNow modules, workflows, forms, and automations using JavaScript and ServiceNow APIs.

• Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs.

• Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance.

• Support the onboarding of new services and business functions onto the ServiceNow platform, including requirements gathering and workflow configuration.

• Identify and implement continuous improvement opportunities to enhance platform functionality, service management processes, and operational efficiency.

• Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity.

• Develop and maintain integrations between ServiceNow and other enterprise systems to ensure accurate and reliable data exchange.

• Collaborate with internal stakeholders, vendors, and implementation partners to support platform enhancements, technical solutions, and future expansion initiatives.

Skills & Qualifications

• 4–6 years of related professional experience, including 3–5 years of hands-on ServiceNow administration and configuration experience.

• ServiceNow Certified System Administrator (CSA) certification is required.

• Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience.

• Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices.

• Hands-on experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations.

• Working knowledge of JavaScript and ServiceNow APIs for developing and configuring platform solutions.

• Experience supporting platform administration, access management, troubleshooting, and system maintenance.

• Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technical solutions.

• Strong written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with business stakeholders, technical teams, and external vendors.

• Ability to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives.