RemoteOther

Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours

Innodata Inc.Remote - United States🇺🇸United States

Why this role stands out

This remote role offers flexible hours and the chance to significantly contribute to the development of trusted AI systems for a reputable global data engineering company. You'll thrive here if you have a keen eye for detail and experience in customer service, leveraging your bilingual skills to evaluate AI responses and ensure high-quality outcomes. Apply today to grow your expertise in the exciting field of AI!

Quick overview

Salary$20/hr

SeniorityMid Senior

Work modeRemote

LocationRemote - United States, United States

ComplianceGenerative AIHTTPHTTPSInstagram

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Role Overview
We are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.

What You’ll Own:

Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff).
Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
Performance Targets: Deliver precise evaluation

You’ll Thrive in This Role If You Have:

Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
Vietnamese Proficiency: Exceptional written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuance.
Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.

The expected hourly salary range for this position is up to $20 p/hour, based on experience, skills, and qualifications.

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

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