IT Helpdesk Internship

Premium Graduate Placements AustraliaPerth, Western Australia🇦🇺AustraliaPosted 17 Sept 2026

Why This Role Stands Out

This hybrid IT Helpdesk Internship offers a fantastic entry point into the tech industry, allowing you to build foundational support skills while working with a reputable company. You'll thrive here if you're a tech-savvy problem-solver with excellent communication skills, eager to learn and contribute to a supportive team environment. Don't miss this opportunity to gain valuable experience and kickstart your IT career!

Quick Overview

Seniority

Entry Level

Employment type

Full Time

Work mode

Hybrid

Location

Perth, Western Australia, Australia

Job Description

Tasks:

Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
Identify and suggest possible improvements on procedures

Requirements About You:

Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field - N/A if still at university
Commitment to work 3-4 days per week for a 12 weeks period