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Full timeTechnology

IT Helpdesk Internship

Premium Graduate Placements AustraliaPerth, Western Australia🇦🇺Australia

Why this role stands out

This hybrid IT Helpdesk Internship offers a fantastic entry point into the tech industry, allowing you to build foundational support skills while working with a reputable company. You'll thrive here if you're a tech-savvy problem-solver with excellent communication skills, eager to learn and contribute to a supportive team environment. Don't miss this opportunity to gain valuable experience and kickstart your IT career!

Quick overview

SeniorityEntry Level
Employment typeFull Time
Work modeHybrid
LocationPerth, Western Australia, Australia

Job description

Tasks:
  • Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
  • Identify and suggest possible improvements on procedures

Requirements About You:
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field - N/A if still at university
  • Commitment to work 3-4 days per week for a 12 weeks period

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