Help Desk I

Description

Help Desk Analyst I (Contract)

Location: Groton, CT

Hire Type: Interim Contract

Robert Half is currently seeking a Help Desk Analyst I for an ongoing contract opportunity with one of our clients in the Groton, CT area.

We are looking for candidates with 3+ years of Help Desk, Desktop Support, or IT Support experience who enjoy troubleshooting technical issues and providing outstanding customer service to end users.

Responsibilities:

• Provide first-level technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network connectivity issues
• Set up and deploy desktops, laptops, mobile devices, and peripheral equipment
• Document support requests, resolutions, and troubleshooting steps within the ticketing system
• Escalate more complex technical issues to senior team members when necessary
• Perform user account administration, password resets, and access requests
• Deliver professional and responsive customer service to employees across the organization

Requirements

Qualifications:

• 3+ years of Help Desk, Desktop Support, Technical Support, or related IT experience
• Experience supporting Windows environments and Microsoft 365
• Familiarity with Active Directory, user account management, and basic networking concepts
• Strong troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Associate's or Bachelor's degree in Information Technology is a plus
• CompTIA A+, Network+, or similar certifications are preferred

What We're Looking For:

• Strong problem-solving and analytical skills
• Professional demeanor and excellent interpersonal skills
• Self-motivated, dependable, and team-oriented
• Passion for technology and helping end users solve technical challenges

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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