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Salesforce Change Manager and Training Lead

Steadman Brownglasgow, scotland🇬🇧United KingdomPosted 13 Sept 2026

Why This Role Stands Out

This hybrid role offers a unique opportunity to drive significant business transformation and shape how employees work with cutting-edge technology, with a clear path for professional development. You'll thrive here if you have a passion for change management and a knack for empowering users through effective training, making this an excellent chance to make a tangible impact. Apply now to be at the forefront of this exciting evolution!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
glasgow, scotland, United Kingdom

Job Description

Contract | ASAP Start | Initial 6 Months


We are supporting an organisation through a significant business transformation, introducing Salesforce, AI and new ways of working across its operations.


This isn't simply a Salesforce implementation. The organisation is changing how its people work, how customers are supported and how technology and AI are used day-to-day.


We're looking for an experienced Salesforce Change Manager and Training Lead to lead the people, change and training journey through an initial November go-live and subsequent phases.


The role

You'll work alongside internal leadership, Salesforce and the implementation partner to ensure employees are ready, engaged and confident in the new world of working.


You'll:

  • Own and coordinate the business change and adoption programme
  • Assess the impact of new technology and processes across different teams and roles
  • Translate technology change into practical, understandable new ways of working
  • Develop and deliver a structured training and enablement programme
  • Train users across Salesforce, AI-enabled processes and new operational ways of working
  • Build a network of champions and super-users across the organisation
  • Develop communications, workshops, drop-ins and ongoing learning
  • Support users through go-live, hypercare and the critical post-launch adoption period
  • Measure adoption, identify knowledge gaps and continuously improve training
  • Support future phases as Salesforce, AI and the operating model continue to evolve


What we're looking for

You'll need strong business change and training experience , including experience supporting Salesforce transformation or adoption programmes.


We're particularly interested in people who have:

  • Led change and adoption across technology-enabled transformation
  • Designed and delivered Salesforce user training
  • Strong stakeholder engagement and communication skills
  • Experience changing established business processes and behaviours
  • Worked closely with implementation partners, technology teams and business SMEs
  • Experience with AI-enabled transformation or Agentforce would be highly advantageous


This is not a pure Salesforce training role .

We're looking for someone capable of taking employees on a much broader transformation journey.


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