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Care Coordinator - Medical House Calls

InovaFairfax🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationFairfax, United States
CADCall CenterEHRElectronic Health RecordsMental HealthPatient Care

Job description

Inova Health Medical House Calls is looking for a dedicated Care Coordinator to join the team. This role will be full-time day shift.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental, and vision coverage and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Patient Care Coordinator Job Responsibilities:

  • Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
  • Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
  • Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
  • Reads, reviews, and interprets multiple documents requesting services.
  • Interact with client facility staff over the telephone to intake calls.
  • Maintains multiple databases pertinent to their service line.
  • Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
  • Accurately searches and inputs patient information into client Electronic Health Records (EHR).
  • Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
  • Notifies management of problems, concerns, and compliments received in real time.
  • Generates performance reports using computer software.
  • May perform additional duties as assigned

Minimum Qualifications:

  • Experience: 2 years of experience with call center, customer service or related profession
  • Education: High School diploma or equivalent

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