Support Consultant

Job Title: Consultant - Fixed Income Developer LEVEL 3 SUPPORT

Work location: midtown Manhattan - New York City

Work schedule: Hybrid

LOCAL TO NEW YORK CANDIDATES ONLY

Level 3 Support Role -- Job Description

Overview:

In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures.

Required years of experience: 5 years

Required skills

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.

Implementing pre-release and post-deployment verifications

• Integrating with Rundeck or Azure DevOps for application deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.)
• Supporting annual DR/BCP testing requirements
• Provisioning and setup of new servers
• Supporting user authentication and authorization processes and workflows
• Configuring authentication, Service Accounts, etc.
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements.
• Working knowledge of python scripting.
• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Amenable to shift gears on Regulatory Ops business priorities.
• Ability to multitask and troubleshoot L3 Support during NY hours.

Education

• Bachelor s degree in computer science or related field.