Service Desk

Job#: 3047717

Job Description:
Service Desk

Location: Remote

Shift: 3rd shift (11pm- 3am)

Role Overview

Our organization is seeking a Service Desk contractor to provide Level 1.5 to Level 2 technical support. This role involves extensive troubleshooting and requires an individual who can integrate into our team to provide exemplary service. The selected candidate will handle a variety of responsibilities, from user support and system administration to hardware procurement, as part of a dynamic and expanding team.

Key Responsibilities

• Provide Tier 1-2 service desk support, including troubleshooting and resolving technical issues.
• Manage user accounts and permissions in Active Directory.
• Support O365, Exchange, and the full Microsoft Suite.
• Utilize ServiceNow for ticketing and incident management.
• Participate in daily team meetings to review tasks and priorities.
• Assist users with application setup, logins, and troubleshooting.
• Manage hardware and equipment ordering during periods of low call volume.
• Escalate tickets appropriately when necessary.
• Support onboarding, installation, and troubleshooting processes for new users.

Required Qualifications

Experience: 2+ years of experience in a Service Desk role.

Technical Skills:

• Active Directory (on-prem and cloud).
• O365 and Exchange administration.
• Proficiency with the Microsoft Office Suite.
• Strong troubleshooting skills with the ability to determine when to escalate issues.
• Experience with mapping network drives and adding printers via IP address.

Preferred Qualifications

• Experience with hardware procurement from vendors.
• Familiarity with ServiceNow ticketing system.
• Knowledge of SCCM for system management.
• Experience with Microsoft Azure.
• Customer service experience in a high-volume call environment

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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