Senior Quadient Inspire Engineer

Role: Senior Quadient Inspire Engineer

Location: US, Remote

Client: Confidential

USC/EAD

Job Description:

Position Summary:
Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.

The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.

This is a senior engineering role, not a template-only or design-focused position.

Key Responsibilities:

·         Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform

o    Build and support multi-channel customer communications, including:

o    Printed and digital documents

o    Customer emails

o    Reports and other system-generated outputs

·         Generate and support outputs in multiple industry-standard formats, including:  PDF and AFP

·         Ensure all customer communications meet ADA accessibility and compliance requirements

·         Implement data-driven, reusable communication components using Quadient Inspire modules:

o    Inspire Designer

o    Inspire Automation / Scalar

o    Inspire Interactive

o    Content Manager

o    Approve Workflow

·         Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs

·         Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs

·         Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance

·         Ensure customer communications comply with security, audit, regulatory, and quality standards

·         Participate in SDLC activities including design reviews, testing, releases, and documentation

Required Qualifications:

·         5+ years of professional IT or software engineering experience

·         3+ years of hands-on Quadient Inspire experience in a production enterprise environment

·         Proven experience building end-to-end document generation solutions, not just templates

·         Strong understanding of data-driven document composition

·         Solid programming experience in one or more of the following:  Groovy Script, Java Script, Python.

Required Education

·         Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field

·         Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong

Preferred Qualifications:

·         Experience supporting high-volume, customer-facing communications

·         Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)

·         Experience with API-based integrations (REST and SOAP)

·         Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)

·         Experience supporting multi-channel output strategies (print, email, digital delivery)

·         SQL skills with experience querying and validating data from relational databases

·         Experience participating in platform modernization or SaaS/cloud migration initiatives