Quick Overview
Job Description
Be part of a fast-growing, innovative waste management company delivering nationwide, tech-enabled solutions—including AI-optimized routing, sustainable recycling programs, and one-call resolution—for enterprises in retail, property management, construction, hospitality, and more. We're seeking a proactive Account Manager to own client relationships, ensure top-tier service satisfaction, and drive growth through strong vendor and customer partnerships. Act as the primary day-to-day point of contact for assigned client and vendor accounts, delivering exceptional service and quick resolutions.
Handle inbound inquiries, troubleshoot service issues (delays, exceptions), and coordinate with operations for seamless scheduling and execution. Onboard new customers efficiently, set up accounts in internal systems, and support sales by following up on leads, preparing quotes, and identifying upsell opportunities. Strong communication, customer service, and problem-solving skills with a professional, proactive approach. Highly organized, detail-oriented, and adept at managing time/priorities in a dynamic, shifting environment.
Proficiency with Google Workspace and/or Microsoft Office (CRM experience a plus). High school diploma or equivalent; Prior experience in customer service, account management, sales support, or B2B client relations (waste, logistics, or service industries a bonus). Bilingual in Spanish. Profit sharing (2% of profit on managed accounts) + performance incentives. Medical (Blue Cross Blue Shield), dental, 401(k) with 3-7% employer match (based on tenure/role), and paid time off. Modern office perks: Basketball hoop, ping pong, espresso bar, and collaborative vibe.
We're a young, energetic team (average age ~25) in a modern, fun office that values hard work, innovation, and fun. We actively seek age diversity and welcome experienced professionals who bring maturity, stability, and fresh perspectives to balance our dynamic culture. Full in-office most days for team synergy, with one remote day per week for flexibility. If you're accountable, customer-focused, and eager to build something impactful in sustainable waste solutions, you'll fit right i
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