Senior Manager, CRM

Position Overview

We are seeking an experienced Senior Manager, CRM to provide strategic and operational leadership for an enterprise CRM environment supporting Salesforce and Microsoft Dynamics 365.

This individual will lead a distributed CRM team and partner closely with business and technology stakeholders to establish priorities, guide platform strategy, and ensure CRM capabilities effectively support the organization. The position is focused on leadership, stakeholder management, CRM strategy, and technical oversight, rather than day-to-day development or administration.

This is a contract-to-hire, remote opportunity. Eastern or Central time zones are preferred due to collaboration with a globally distributed team, although qualified candidates across U.S. time zones may be considered.

Key Responsibilities

• Lead, mentor, and provide direction to a distributed CRM team.
• Own CRM strategy, roadmap, governance, prioritization, and delivery.
• Provide leadership across Salesforce and Microsoft Dynamics 365 environments.
• Partner with Sales and other business stakeholders to translate requirements into effective CRM solutions.
• Evaluate proposed technical solutions and provide informed direction to developers, administrators, architects, vendors, and implementation partners.
• Establish effective processes for evaluating and prioritizing CRM enhancements and business requests.
• Drive platform adoption, data quality, security, and overall business value.
• Manage challenging stakeholder requirements and help balance business priorities with technical considerations.

Required Qualifications

• Strong enterprise CRM experience with Salesforce and/or Microsoft Dynamics 365.
• Previous hands-on CRM technical experience combined with progression into leadership responsibilities.
• Experience leading CRM or other technical teams.
• Strong understanding of CRM architecture, configuration, integrations, automation, security, and data.
• Experience owning or contributing to CRM strategy, roadmaps, governance, and prioritization.
• Strong stakeholder and customer management skills.
• Ability to evaluate technical recommendations and effectively challenge or guide technical teams when necessary.
• Strong communication skills with both technical and business audiences.

Preferred Qualifications

• Experience with both Salesforce and Microsoft Dynamics 365.
• Experience leading globally distributed or offshore teams.
• CRM consolidation, re-platforming, migration, or greenfield implementation experience.
• Experience within a professional services environment.
• Relevant Salesforce or Microsoft Dynamics certifications.

Ideal Candidate

The ideal candidate is a CRM leader who built their career from a strong technical foundation. They understand the technology well enough to earn credibility with technical teams and challenge proposed solutions, but their strength today is leading people, managing stakeholders, setting direction, and connecting CRM strategy to business needs
Equal Opportunity Employer/Veterans/Disabled
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