Customer Service Representative

Overview

This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.

Key Accountabilities and Main Responsibilities

• You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
• The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
• Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity.
• Build and maintain relationships through the delivery of customer requests within set standards.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

Experience & Personal Attributes

• Customer centric mindset and experience of working in customer service / administration.
• Ability to work to a high level of accuracy and deliver the best customer service.
• Demonstrate a flexible approach towards changing business needs.
• Professional attitude.
• Good IT skills.
• Good standard of education - Maths and English GCSE grade C+