Call Center Trainer

Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST

About the Role

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

Minimum Qualifications

• 2–5 years of call center experience in sales or customer service
• Hands-on experience delivering call center training, coaching, onboarding, or agent development
• Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
• Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
• Ability to create or improve training materials, scripts, job aids, or learning activities
• Proficiency with Google Workspace, presentation tools, and learning management systems
• Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned

What You’ll Do

• Facilitate virtual training for new and existing agents
• Coach agents through live call monitoring and roleplay
• Provide specific one-on-one performance feedback
• Develop and update training materials and sales exercises
• Use knowledge checks and practice to reinforce learning
• Identify root causes behind skill and performance gaps
• Document training outcomes and escalate performance risks

Preferred Experience

• Experience in a sales-driven contact center
• Experience measuring training effectiveness or agent performance improvement
• Curriculum design, train-the-trainer, QA, or performance-coaching experience

Why Join Us

• Base salary plus annual incentive opportunity
• Fully remote work environment
• Health, dental, vision, life, and disability insurance
• 401(k)/Roth IRA match and paid time off
• Free counseling services, FSA offerings, and employee discounts

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.