Business Systems Analyst - Biotech & Pharmaceuticals

Abbott Laboratories seeks a Business Systems Analyst to support biotech and pharmaceutical operations by optimizing core business applications. You will partner with global stakeholders to translate clinical, manufacturing, and commercial needs into scalable system solutions, define and document requirements, and drive configuration, testing, and UAT. The role involves analyzing data and workflows to improve efficiency, compliance, and decision-making. You'll collaborate in a diverse, mission-driven environment with strong opportunities for growth, continuous learning, and impact on life-changing healthcare technologies.

Responsibilities

• Analyze and document business processes across biotech and pharmaceutical operations
• Gather, prioritize, and translate business requirements into functional and technical specifications
• Configure and support core business applications (e.g., ERP/CRM/LIMS) to meet stakeholder needs
• Coordinate and execute system testing and user acceptance testing (UAT)
• Use data analysis to identify trends, issues, and opportunities for process and system improvement
• Collaborate with cross-functional teams including IT, quality, manufacturing, and commercial groups
• Ensure solutions align with regulatory and compliance requirements in healthcare
• Provide user training, documentation, and ongoing application support
• Participate in continuous improvement and digital transformation initiatives
• Partner with global teams to support scalable, standardized system solutions

Required Skills

• Business process modeling
• Requirements gathering and documentation
• SQL and data analysis
• ERP/CRM or LIMS systems experience
• System configuration and testing
• User acceptance testing (UAT)
• Workflow design and optimization
• Stakeholder management
• Technical writing (BRD/FRD/User stories)
• Regulated environment (Gx
• P) understanding