Customer Defence Agent

***Customer Defence Agent with HomeSecure***

***Basic Salary is €28,000 per annum with an OTE of €38,000.***

***This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.***

Responsibilities of a Customer Defence Agent

• Handling inbound and outbound customer calls with professionalism and empathy
• Proactively resolve queries and account issues with focus on positive outcomes
• Manage and reduce customer churn through effective objection handling and retention techniques
• Record accurate notes and outcomes in our CRM
• Communicate feedback and trends to the department manager to support continuous improvement
• Meet and exceed team KPI’s and individual performance targets

The Customer Defence Agent is someone who has:

• Experience in a busy customer service/retention role
• The ability to work as part of a team or own initiative
• Excellent communication skills with a superb telephone manner
• Previous experience in upselling consumer products
• Outstanding organizational/administration skills with accuracy & attention to detail
• Excellent time-management skills with ability to prioritize
• Flexible work ethos

Career Incentive and Benefits

• • Salary potential €38,000 a year (OTE) - €28,00 year + Commission
  • Annual Leave: 21 days, increasing with the length of service
  • Free Car Parking
  • Annual Company Pay Reviews
  • Monthly staff updates and breakfast
  • Free coffee and fruit drops weekly
  • Great Company social events twice annually
  • Quarterly Team events and social outings
  • Excellent career progression opportunities in a growing company with strong market growth
  • High Employee Engagement scores with staff surveys every 8 months

Ref: INDCS