Program Director-Patient Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Program Director reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Program Director will lead planning and implementation activities for Northwestern Memorial HealthCare. This will include managing a portfolio of projects of strategic and operational importance to the organization. The Program Director will develop project work plans and performance metrics, monitor work plans and metrics to assure activities are executed on-time and on-budget, coordinate the internal and external resources to complete activities as assigned using established Process Improvement and Project Management Methodologies.  The Program Director  will effectively communicate at all levels of Management and will work closely with managers, directors and analysts to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives. 

Responsibilities:

• Responsible for providing Leadership to an assigned portfolio of projects/ initiatives through active engagement of NM Executives and all stakeholders.
• Lead activities including project proposal/ charter definition, budget development, resource allocation, management, information distribution and meeting facilitation.
• Provide proactive, clear, concise and timely communications regarding status of all initiatives and overall performance reporting among team members, NM Executives and vendor partners. Facilitate continuous exchange of ideas, information and developments. 
• Demonstrated Knowledge of Operational, Program and Project Goals: Recommends solutions that add value, strengthen project or operational outcomes, exhibits and understanding of Sponsor or user needs. 
• Achieves Results: Accountable for delivering projects and operational initiatives on-time and on-budget including successful execution/ activation, closeout and stabilization that meet stated Sponsor and stakeholder outcomes.
• Leads in organizational development and enhancement of management competence.  Develop educational, coaching and mentoring programs necessary to support the evolution as an execution-centered organization.
• Sets explicit priorities, establishes effective action plans, and anticipates obstacles and alternatives for challenging but realistic work goals.
• Demonstrated ability to direct and mobilize an organization by strategic thinking, decisiveness, enthusiasm, competence and integrity.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior.

Required:

• Education: Bachelor’s degree
• Experience: 
  • Strong Knowledge of Microsoft: Word, Excel, Power Point, Project
  • Strong skills in working with and negotiating with external vendors.
  • 8-10 years industry experience
• Behavioral Attributes:
  • Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization
  • Demonstrated analysis and problem solving skills.
  • Demonstrated strong leadership capabilities.
  • Demonstrated project management skills.
  • Excellent oral and communication skills.

Preferred:

• Master’s degree in related field preferred and minimum 3 years experience.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.