User Researcher

Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.
Proven experience of creating research strategies/approaches.
Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops.
Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment.
Demonstrable knowledge, experience in and passion for user centred design practices.
Proven experience of audience modelling and developing design personas.
Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions).
Comfortable working with data, from gathering and analysis through to design and presentation.
Comfortable in the capacity of mentor for other user researcher(s).
Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
Will need skill with and knowledge of requirements capture methods and techniques, business systems and analysis, Front End process, software development life cycles and associated processes.
Will need to be able to use Data modelling techniques.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.