Service Delivery Manager

Mitimes Solutions is expanding into the UK — and we're looking for our first UK- based Service Delivery Consultant to help us build a brilliant client experience from day one.

This is a genuinely varied role. You'll be the technical go-to person for our UK clients, the relationship owner who keeps their accounts healthy, and a trusted voice who can spot when a client's needs are growing. If you love solving problems, enjoy building relationships, and want more variety than a typical support or sales role offers, this could be the role for you.

●       Owning a portfolio of UK client accounts — building relationships, running check-ins, and helping our clients get real value from Mitimes.

●       Troubleshooting technical issues for clients using our software alongside everyday business tools like Microsoft 365 and PBX/telephony systems.

●       Help clients grow with us and supporting our growth effort with your technical know-how.

●       Helping shape how support and account management work in a brand-new UK operation — your fingerprints will be all over how we do this.

●       A solid technical grounding — you understand how SaaS platforms work, you're comfortable in Microsoft 365, and ideally, you've supported or used PBX/VoIP/unified comms systems.

●       Genuine customer service instincts — you listen well, communicate clearly, and stay calm when clients are frustrated.

●       Comfortable with light commercial conversations — you don't need to be a natural-born salesperson, but you're happy spotting an opportunity and having a conversation about it.

●       A self-starter mindset — you're joining an early UK team, so you'll need to be comfortable figuring things out and taking ownership.

●       Preferable but not mandatory, experience working with Legal firms.

●       Be one of the first people on the ground as Mitimes builds its UK presence.

●       Real variety — technical, relationship, and commercial skills all in one role.

●       Clear growth path into service delivery, account management, or sales leadership as we scale.

Sound like you? We'd love to hear from you — apply with your CV and a short note on why this role appeals to you.