AI Support -Full stack engineer - 100% Remote

We are looking for Full stack engineer and AI support engineer who Lead L2L3 application support and engineering activities Act as the primary customer facing technical lead responsible for incident management release coordination stakeholder communication RCA leadership application stability and continuous improvement initiatives Own technical governance while collaborating with offshore teams to ensure 24x7 operational support

Mandatory Skills

• Full Stack Development
• Java
• Spring Boot Microservices
• REST API design and troubleshooting
• Redis
• Distributed application architecture
• API integrations and orchestration patterns
• Cloud Platform
• Google Cloud Platform Google Cloud Platform
• GKE Google Kubernetes Engine
• Kubernetes concepts and troubleshooting
• PubSub
• Cloud Monitoring Logging
• Apigee API Gateway
• Alloy DB
• Scheduler and Workflow concepts
• AI Application Support
• AI enabled application support
• Google ADK Agents
• Gemini API integrations
• RAG based application architectures
• AI service consumption and troubleshooting
• Prompt execution flow understanding
• AMS Production Support
• L2L3 Support
• Incident Management
• Problem Management
• Root Cause Analysis RCA
• Release Management
• Change Management
• Service Request Fulfilment
• SLA Management
• Production Support
• Leadership
• Customer facing leadership
• Technical governance
• KT management
• Offshore coordination
• Executive communication
• Risk and escalation management
• Good to Have Skills
• Dataflow
• Healthcare Life Sciences domain experience
• DevOps CICD tools
• AIled operations tools and automation

Key Responsibilities

• Serve as overall technical lead for BidIQ Pricing Engine Guidance Engine and Enabler Switch support
• Lead P1P2 incident bridges and critical production escalations
• Drive RCA reviews and preventive actions
• Coordinate releases deployments and postproduction validations
• Guide offshore support engineers and cloud engineers
• Participate in governance reviews service reporting and client leadership meetings
• Support minor enhancements and continuous improvement initiatives
• Own transition KT validation and operational readiness activities