Management Analyst Assistant

Support the operation, maintenance, testing, and improvement of a criminal history screening system. Duties include system administration, database quality assurance, background-screening support, user training, testing system updates, maintaining accurate records, documenting issues, and assisting healthcare, education, and other authorized users.

Responsibilities

• Monitor system functions, user access, workflows, and operational issues.
• Assist authorized users with background-screening procedures and system questions.
• Train new and existing users on applications, databases, and quality assurance.
• Review database records and coordinate corrections to incomplete, inconsistent, outdated, or duplicate information.
• Support Rap Back records, incomplete Rap Sheet records, and IDEMIA Live Scan and portal activities.
• Participate in system testing and implementation, document work, track tasks, and escalate issues.

Required Skills

• Database record review
• Database quality assurance
• System administration
• System testing
• Implementation support
• Workflow monitoring
• Background-screening procedures
• Rap Back record maintenance
• IDEMIA Live Scan and portal
• Technical documentation