IT Support Lead & Escalation Champion

Easygo is seeking an IT Support Manager to lead a team of IT Support Officers in Melbourne. This hands-on leadership role sits at the intersection of technical delivery, people management, and service operations within a fast-paced, global organisation.

You will manage day-to-day service desk work, mentor staff, and collaborate with Sys Admin for complex issues. In this role you'll own escalation, drive ITIL-aligned practices, and ensure service levels across macOS/Windows endpoints, identity,