Senior Living Sales Counselor - Healthcare

Lifespace Communities is seeking a Retirement Living Counselor to help older adults and their families explore living options that fit their needs, preferences, and goals. In this resident-first role, you will build trusting relationships, explain independent living and available care services, respond to inquiries, and guide prospective residents through the decision-making process. You will coordinate tours and follow up with prospects and referral partners, keeping accurate records and collaborating with community teams to support a welcoming transition. Join a mission-driven nonprofit where compassion, respect, integrity, and teamwork shape daily work. Make a meaningful difference in seniors' quality of life while growing your career in senior living, healthcare, or hospitality.

Responsibilities

• Build trusting relationships with prospective residents and their families.
• Assess prospects' needs, preferences, and goals to help identify suitable living options.
• Explain independent living and relevant care services offered by the community.
• Respond to inquiries and guide prospects through the senior living decision-making process.
• Coordinate community tours and provide a welcoming, informative experience.
• Follow up with prospective residents and referral partners.
• Maintain accurate prospect and interaction records.
• Collaborate with community teams to support residents' transitions.

Required Skills

• Senior living services knowledge
• Consultative sales
• Customer relationship management
• Needs assessment
• Communication
• Active listening
• Presentation skills
• Lead follow-up
• Referral relationship development
• CRM documentation