IT Support Specialist - Secret Clearance

Essnova Solutions, Inc. is seeking an IT Support Specialist to join our team at Fort Bliss, TX. As an award-winning small business recognized for delivering innovative technology solutions to federal, state, and commercial clients, Essnova offers the opportunity to make a meaningful impact within a secure Department of Defense (DoD) environment. Our mission is to empower those who serve by providing unmatched efficiency and bold, innovative solutions.

This role is fully on-site and supports a long-term contract, pending award. You will be part of a dynamic organization that values exceptionalism, innovation, and customer success.

Key responsibilities include:

• Provide desktop and end-user support within a secure DoD environment
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain Windows-based systems
• Support Microsoft Office and Adobe product suites
• Document issues, resolutions, and system changes
• Ensure compliance with DoD policies, procedures, and security requirements
• Maintain system updates and stay current on supported technologies

Required Qualifications:

• Active Secret security clearance
• U.S. citizenship
• CompTIA A+ certification
• CompTIA Security+ certification
• Windows 10 Computing Environment Certification (or current DoD-approved equivalent)
• MCTS – Windows 10 certification (or current equivalent if accepted)
• Available for OCONUS travel about once per month for up to 7 days per trip

Preferred Qualifications:

• Bachelor’s degree
• 10+ years of IT support, desktop support, or help desk experience
• Experience providing IT support in DoD or federal environments

• Comprehensive health insurance (medical, dental, vision)
• 401(k) retirement plan with company match
• Paid time off and federal holidays
• Professional development and certification reimbursement
• On-site role at Fort Bliss, TX with opportunities to support critical federal missions
• Dynamic, growth-oriented work environment