Senior Customer Solutions Advisor - NSW location

Join Australia's leader in sustainable, total waste management solutions.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

As a Technical Solutions Advisor you are responsible for delivering high standards of service to national and high-value customers, providing best in class service delivery, acting as the senior customer service contact. Key accountabilities include:

• Provide outstanding customer service to major customers, ensuring that KPIs and contractual obligations are met
• Comply with plans and actions to ensure corporate governance and customer retention targets
• Comply with the systems and standards set when dealing with internal and external customers
• Ensure continual improvement in process including innovation rollouts
• Develop a relationship with major customers and service stakeholders
• Ensure all relevant reporting is submitted as required including daily, weekly, and monthly safety reports, CIFOT reporting

About You

With extensive knowledge of waste management regulations, you can demonstrate exceptional customer service, and the ability to resolve customer queries.

• Ability to collaborate across sales, operations, compliance, fleet, engineering, and customer service functions to deliver safe, compliant, and profitable outcomes
• Use of Salesforce, PowerBI, CWY applications
• Extensive knowledge of waste management regulations and the ability to apply this in an operational and customer setting
• Demonstrated capability managing complex waste streams in highly regulated environments
• Experience managing internal and external stakeholders
• Strong commercial acumen with experience managing contracts, SLAs, KPIs, budgets, and cost controls within a waste services business
• Clear, confident communicator with the ability to translate complex technical and regulatory requirements into practical operational outcome

Vacancy no: 524442
Work type: Permanent - Full Time
Location: Kent Street NSW Australia, Mitchell ACT Australia
Categories: Sales