VDI Engineer

VDI Engineer with Zoox

Foster City, CA

Duration: Long term

## Job Summary

We are seeking a VDI Engineer to design, support, and optimize our VMware Horizon-based virtual desktop infrastructure across on-premises VMware and AWS environments. You will own day-to-day operations, drive automation through Infrastructure as Code, and resolve complex end-user and platform issues.

## Key Responsibilities

- Administer and support VMware Horizon environments, including connection servers, desktop pools, and UAG/load balancers, app volumes & DEM.

- Automate provisioning and configuration of AWS and VMware infrastructure using Terraform.

- Troubleshoot and resolve complex issues across the VDI stack: compute, storage, network, authentication, and display protocol performance.

- Monitor system health, capacity, and user experience; perform root cause analysis and implement preventive fixes.

- Maintain patching and upgrade lifecycles, and document runbooks and architecture.

## Qualifications & Requirements

- 5+ years of hands-on experience supporting production VMware Horizon deployments.

- In-depth understanding of VMware virtualization platforms, including hands-on familiarity or conceptual knowledge of vSphere, vCenter, and Aria Automation.

- Proven experience writing and managing Terraform for both AWS and VMware stacks.

- Extensive troubleshooting experience, including performance analysis, log review, and root cause analysis in large-scale environments.

- Proficiency in PowerShell and/or Python scripting, plus experience with monitoring tools (e.g., Horizon Help Desk, Aria Operations, CloudWatch, Prometheus and Grafana).

- Strong understanding of virtualization, networking, Active Directory, and storage; Bachelor's degree in a related field or equivalent experience (VCP-DTM/VCP-DCV preferred).