Pre-Sales Solution Architect

Location: Canberra, Australian Capital Territory, AU, 2600

What you'll be doing

The Presales Solution Architect (Network & Security) - Managed Services plays a pivotal role in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients. This role bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost effective service offerings.

They are accountable for providing responses to tenders or proposals to Atturra customers and for providing architecture guidance on the managed service proposals / tenders they submit.

Key Responsibilities

• Develop end to end managed services solutions across infrastructure, cloud, network, security, and workplace services.
• Translate business requirements into technical solutions aligned with service capabilities and delivery models.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Work with the sales and account management team to ensure the timely delivery of pre sales activities and outcomes.
• Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
• Lead technical presentations, workshops, and discovery sessions with clients.
• Prepare and deliver compelling proposals, RFP responses, and solution documentation.

Stakeholder Collaboration

• Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
• Understand service partner solutions and ensure Atturra has commercial non disclosure, pricing and/or subcontract for key partners.
• Manage the NetSuite queue and workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objective.
• Provide ideas for continuous improvement of pre sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.

Innovation & Continuous Improvement

• Provide ideas for continuous improvement of pre sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.
• Contribute to the development of new service offerings and enhancements to existing ones.

Experience & Qualifications

• Minimum 5 years as a Solutions Architect.
• Minimum 5 years involved with Managed Services.
• Significant experience in designing enterprise solutions across major vendor partners (Cisco, HPE, Microsoft), particularly Cisco switching and data centre solutions with a strong overall knowledge of security.
• Demonstrated undertaking of complex managed service projects and providing solution design services that align with organisational objectives and business requirements.
• Demonstrated experience in identifying technical and process issues, thinking laterally and applying analytical skills to develop appropriate options for resolution.
• Demonstrated experience engaging with key customer and business stakeholders at all levels.
• Experience in the establishment, review and continuous improvement of ICT managed services.
• Experience in analysing service level agreements, performance frameworks and commercial negotiations.
• Proven high level communication skills, including the provision of expert advice on ICT issues of a critical and complex nature.
• Proven ability to work under pressure, meet deadlines and prioritise workloads.
• Experience in working with managed service delivery managers, operations managers and service desk leads, including both directly employed and external contractors.
• Demonstrated experience in enterprise and mid market commercial solutions.
• Demonstrated experience in federal, state and local government managed services.
• Demonstrated wins of managed service contracts.
• Experience in the establishment, review and continuous improvement of IT managed services.

Working Conditions

• Full time permanent opportunity.
• Canberra based.
• Australian citizen, ideally with security clearance.

Valuable Employee Benefits

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Commitment to Supporting Australia's Veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.