PLM Process and BOM Governance SME

Description
We are looking for an experienced PLM Process and BOM Governance SME to support business analysis efforts for a long-term contract opportunity in Cincinnati, Ohio. This role focuses on strengthening product lifecycle and bill of materials governance through thoughtful process evaluation, documentation oversight, and collaboration with cross-functional teams. The ideal candidate brings a structured approach to identifying operational gaps, working within Agile environments, and helping teams improve service-related workflows and decision-making.

Responsibilities

Evaluate current PLM and BOM governance practices to identify inefficiencies, risks, and areas for improvement across business processes. Partner with stakeholders to gather business needs, analyze workflow challenges, and translate findings into clear recommendations and actionable plans. Review business and process documentation to confirm accuracy, consistency, and alignment with governance standards. Support Agile Scrum teams by clarifying requirements, refining priorities, and contributing to iterative planning and delivery activities.

Conduct gap analysis to compare existing operations against desired business outcomes and governance expectations. Work with customer service and operational teams to understand support-related process impacts and help improve service effectiveness. Prepare well-structured analysis materials, summaries, and decision-support documents for business and project stakeholders. Requirements
Proven experience in business analysis within process improvement, governance, or operational support environments. Strong understanding of PLM-related processes and bill of materials governance concepts.

Hands-on experience performing gap analysis and documenting business needs, workflows, and recommendations. Ability to review and organize documentation with a high degree of accuracy and attention to detail. Experience working in Agile Scrum settings and collaborating with cross-functional teams. Familiarity with customer service or call center business processes is preferred. Strong communication skills with the ability to present findings clearly to stakeholders. Technology Doesn't Change the World, People Do.

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