Apigee Support Engineer

Job Description

Job Title: Apigee Support Engineer

Position Summary

We are seeking a skilled Apigee Support Engineer to manage, monitor, and optimize our enterprise API infrastructure. The ideal candidate has deep operational and troubleshooting experience with Google Cloud's Apigee platform (Edge, X, or Hybrid), strong Linux/Kubernetes skills, and a passion for resolving complex integration and performance challenges. You will work closely with development, security, and infrastructure teams to ensure seamless API operations

Required Skills & Qualifications

• Experience: 8–9+ years of IT experience, with at least 5+years focused specifically on Apigee API management, administration, or support.
• Platform Expertise: Hands-on experience with Apigee Edge (OPDK/Cloud), Apigee X, or Apigee Hybrid
• Core Protocols & Security: Strong understanding of REST, SOAP, GraphQL, OAuth 2.0, OpenID Connect (OIDC), JWT, and mTLS.
• Infrastructure & OS: Proficiency in Linux/Unix administration, networking fundamentals (DNS, firewalls, load balancers), and container orchestration (Docker, Kubernetes/GKE).
• Scripting & Automation: Working knowledge of shell scripting (Bash/Python) and Infrastructure as Code (Terraform).
• Monitoring Tools: Experience with log analysis and APM tools such as Splunk, ELK stack, Dynatrace, Datadog, or Grafana.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Key Responsibilities

Operations & Maintenance

• Administer and Support: Manage Apigee environments (OPDK, Apigee X, or Hybrid) across development, testing, and production stages.
• Platform Monitoring: Monitor platform health, capacity, latency, and availability using observability and analytics tools.
• Upgrades & Patching: Plan and execute software upgrades, firmware updates, and security patch deployment.
• Certificate & Security Management: Manage SSL/TLS certificate lifecycles, OAuth tokens, and API security policies.]

Troubleshooting & Incident Management

• Issue Resolution: Troubleshoot and resolve API proxy flows, policies (Spike Arrest, Quota, Caching), and connectivity roadblocks.
• Root Cause Analysis (RCA): Investigate production incidents, perform deep-dive log analysis, and apply permanent fixes or workarounds.
• Vendor Escalation: Coordinate effectively with Google Global Support or third-party vendors for high-severity platform bugs.

Collaboration & CI/CD

• DevOps Integration: Deploy proxy configurations and manage infrastructure changes via CI/CD pipelines (Jenkins, GitLab, Terraform).