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Working Lead – Pre-Delivery Center (PDC)

E-Solutions, Inc.Carolina Beach, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCarolina Beach, NC, United States

Job description

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Working Lead – Pre-Delivery Center (PDC)

Location: Murrysville/Export, PA (100% Onsite)

<>Key Requirements
  • 5+ years of technical/customer service experience with 2+ years of team leadership.
  • Experience with medical devices, hardware deployment, device configuration, field service, manufacturing, or quality control.
  • Hands-on experience with software loading, device setup, validation, and troubleshooting.
  • Knowledge of ServiceMax (preferred), work order management, and documentation processes.
  • Basic networking knowledge (wireless, routing, switching, servers).
  • Experience working in regulated environments (FDA/ISO) is a plus.
<>Core Responsibilities
  • Perform hands-on device staging, software installation, configuration, testing, validation, and shipment preparation.
  • Lead daily PDC operations, assign workloads, monitor productivity, and handle escalations.
  • Ensure quality compliance, conduct audits, track KPIs, and support corrective actions.
  • Train technicians, maintain documentation, and act as the primary onsite contact for the client.
  • Prepare monthly performance reports and support business reviews.
<>Important Notes
  • Local to Murrysville, PA or willing to relocate.
  • Mandatory 3-week paid training in Cleveland, OH (travel and lodging covered).
  • Monday-Friday, onsite role.
  • Opportunity to support future deployment/installations when required.
<>Target Backgrounds
  • Medical Device Technician
  • Field Service Engineer
  • Hardware Deployment Lead
  • Desktop/Technical Support Lead
  • Production/Manufacturing Technician Lead
  • Device Configuration & Validation Specialist

Must-Have Keywords: Medical Devices, Device Configuration, Software Loading, Quality Control, ServiceMax, Field Service, Hardware Deployment, Team Lead, Validation, FDA/ISO, Work Orders, Networking, Troubleshooting, Documentation.


Working Lead – Pre-Delivery Center (PDC)1networking,troubleshooting,validation,Medical Devices,Team Lead,Field Service,QUALITY CONTROL,ServiceMax,work orders,Device Configuration,Software Loading,Hardware Deployment,FDA/ISO,Documentation.,Medical Device Technician Field Service Engineer Hardware Deployment Lead Desktop/Technical Support Lead Production/Manufacturing Technician Lead Device Configuration & Validation SpecialistN/AC2CUnited States

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